Every Sunday, I get a shipment from the warehome on the east coast.
The shipment contains multiple shop supplies and all of the HVAC components or machines that we ordered the previous week.
I regularly keep a couple of unusual makes and models in the showroom, but most specialty items are custom ordered. One of our best buyers has an indoor greenhouse. We order special size air filters for the greenhouse. Every one of us acquires a shipment of the air filters monthly for that customer. This week the order from the contractor was all wrong. I did not acquire any of the items that I usually order and that includes those air filters, but when I called the dealer, they could not find our invoice number. Even when I slowly repeated the invoice number, they still could not find it someplace in the system. I had to sit on the phone with the contractor for 45 minutes before we figured out the problem. When we tracked down our order, the items had to be shipped back to the supply home and then over to me. By the time our customer got the air filters that he ordered, he was ready to look for another HVAC component corporation. I tried to tell the guy that it was a mixup at the factory, but he was aggravated after waiting 2 extra weeks. I understand the guy’s frustration. I entirely wasn’t ecstatic that the rest of our order was late either, then unluckily, these problems can occur from time to time and there is not any way to avoid them.