The Atkins had just moved into their townhouse and they were having an issue regulating the temperatures within the house. It was too warm even for the winter days, they were in sleeveless T-shirts and light clothing. They requested I come to do an assessment on the heating and cooling system in their home. I met the Atkins’ from a mutual friend who was their neighbor. I had worked as an a/c workman for more than a decade and had developed skills in repairing and installing heating equipment. I had worked for the cooling corporation for 5 years. When I arrived at the house, I noticed that they had two air conditioning systems, including a dual fuel system as well as a zoned HVAC system. They had a heat pump on the outside of the house which seemed to work well pumping hot as well as cool air to the heater. As a cooling tech with many years of experience in the cooling corporation, I knew more about air conditioning than any other subject. The furnace was not noisy and seemed to be warming up the air well, but I needed to establish where the issue of unregulated temperature was coming from. I noticed that some of the duct sealing was broken and knew that this affected most new heating units. I re-secured the vents and was certain this would solve the issue. The Atkins’ called me the following morning and confirmed that it had really helped, now the vents were transporting the warm air to the needed places. At Least now the utility costs would reduce because they did not need the space heater or heated floors. The indoor comfort was finally improved and the Atkins could now enjoy their new home.