Abbey wasn’t sure how to break the news to her parents.
She knew they’d have some reservations about the decision she had just made.
But, it was too late to do anything about it. A few weeks back, she had accepted an interview at a different company and just resigned from her old job. This was an excellent career move, the only issue was her young family was about to move hundreds of miles away. Her parents had grown accustomed to seeing their grandkids every week. She planned a small dinner at her parents house to delicately break the news. While they were there, she noticed the house felt a little warmer than usual. Abbey’s dad informed her the cooling system had been faulty for a week. She inquired why they hadn’t called an AC worker to come and fix it. That’s when her mom chimed in and said they had not only called the HVAC company, but booked two appointments and no one showed up. Abbey guessed the cooling system was only going to get worse so she went online to try and find a different HVAC company. Her search focused on a company with excellent reviews in order to avoid those with terrible customer service. After a few minutes Abbey came across an HVAC company that fit the bill and had all the relevant information on its website. Abbey booked an appointment online following the instructions on the website. About 10 minutes later, a representative from the HVAC company called her back to confirm the details. They assured her that an AC worker would be at the house at the appointed time the next day.